Privacy Policy

Privacy Policy

Privacy Policy: Last updated: 12/17/2018

Quandrance Finance Ltd (‘us,’ ‘we,’ or ‘our,’ or ‘Company’) owns and operates (the ‘Site’). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

In order to ensure that we are operating in full compliance with all relevant Data Protection laws and regulations including the General Data Protection Regulation, we have updated and amended our policies below. If there is anything you have any questions about, please contact us at [email protected]

1. The Information We Collect

Every time you browse/use the Site, we may collect and record the following information:
  • Information based on activities performed on the website
  • Internet Protocol address
  • Browser information and application numbers
  • Cookies
  • Geographical information
Information relating to your specific submission of data provided by you, the visitor to our site and is not required in order to access our site.

2. Browsing

When you browse the Site, we may collect information including, but not limited to, the domain and host from which you access the internet and the IP address of the computer or internet service provider you use. We may use this information to enhance site performance, gather demographic information, for security purposes, and any other statistical analysis as we may see fit. This information will not be shared with third parties without your express consent

3. Cookies

A cookie is a small data file that certain websites written to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites.

The site,, may place and/or store code or other types of information (e.g., ‘cookies’) on your computer. We use these cookies to better serve you and make your experience on our website better. We do not place any confidential information in these cookies and the cookies may be removed at any time without affecting your ability to use our website.

For further information about cookies and how to disable them, please refer to
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or Google Chrome) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It will not affect the user experience that makes your visit to our site more efficient but some of our services will not function properly.

4. Personally Submitted Information

You may choose to provide personal information, including your name, email address, phone number and specific details of your situation. These details may include (and are not limited to):
  • Personal financial information
  • Personal correspondence between you (the visitor) and the merchant against whom you have a complaint
  • Additional case relevant details

5. How We Use Your Information

Information obtained from your accessing and browsing the site is used to optimise performance, improve usability, enhance the user experience on the site, and for use in aggregate for commercial purposes such as marketing and promotions. Your information is not shared with any third parties without your express consent. Marketing and promotional offers will likewise not be sent to you without your express consent.

Personal information you provide to use (i.e., name, phone number, email address, etc.) are used to allow us to identify you and to contact you at your request. Where appropriate, the Company may recommend the services of a third party that we believe may be relevant to the use. Your information will not be shared with any third parties (including recommended services providers) without your specific consent.

Like many site operators, we collect information that your browser sends whenever you visit our Site (‘Log Data’). This Log Data may include information such as your computer’s Internet Protocol (‘IP’) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this. No personally identifying information is shared with any third parties without your express consent.

6. Security and GDPR

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security and we urge you to protect your personal data while on the internet.

We make great effort to secure all online forms and emails enabling the communication between you and company. However, we cannot guarantee the security of any and all information submitted to us from this website or via internet. Therefore, any submission of your personal information is done at your own personal discretion.

Your personal information is very important to us and we treat the privacy of your information seriously. Please read this policy carefully as it explains what information we are gathering, how we will use it and demonstrates our commitment to your personal privacy. As of 25/05/2018, GDPR (General Data Protection Regulation) will apply to all EU member states. GDPR is intended to give greater protection and rights to individuals, especially those who allow companies to use their personal information in exchange for ‘free services.’ We do NOT use personal information in exchange for free services. We do not sell your data, we do not use it other than in relation to processing claims – this is our purpose, what we do.

For the purpose of the UK data protection legislation, the data controller is Quandrance Finance Ltd. Our registered office address is 21 Bedford Square London, UK WC1B 3HH Company No. 11522989. Our Registration number with the Information Commissioner is ZA454504.

Our website allows you to submit an online form. We request personal data from you such contact information – name, telephone number, email address – in order for communication purposes. Data submitted via our online form is stored securely.

We will use your personal data for purposes of:
  • To ensure our website content is presented in an effective manner for you and for your technological devices;
  • To be in compliance with our legal obligations and requirements;
  • To supervise our site and for purposes of such operations as technical troubleshooting, analysis, testing, and statistical and survey purposes;
In order to keep the site safe and secure for usage, we may hire others to perform functions on our behalf such as: data analysis, content, and marketing services. Those employed may have access to personal information but maintained and required to process any personal data in accordance with UK Data Protection law.

7. Blogs, Forums and Social Media

The Site may host various blogs, forums, and other social media applications or services that allow you to share content with other users. Any personal information or other information that you contribute via these mediums can be read, collected and used by other users of these mediums over whom we have little or no control. Therefore, we are not responsible for any other user’s use, misuse or misappropriation of any personal information or other information that you contribute to any of these mediums.

8. Policy Towards Minors

We do not knowingly collect personally identifiable information from minors. If a parent or guardians becomes aware that his or her minor child has provided us with personal information without their consent, please contact us immediately at [email protected] Upon receiving such notification, we will delete the information from our records.

9. Your Rights To Your Personal Data

You may at any time request that we not process your personal data for marketing purposes. We will inform you, before your submission of personal data to us, if we intend to use your personal data for marketing purposes or to disclose your personal information to any third party for marketing purposes. Contact our Data Protection Officer at: [email protected] or telephone: +44 203 966 2719

If you submit your information but you decide not to use our company’s services, all personal data we have collected from you will be deleted after 12 months. If you do use our services, by law, we are required to store your personal data in compliance with our statutory and contractual obligations. You maintain the right to request the deletion of your personal data from our storage records subject to our company’s statutory and contractual obligations. This right is known as the your right to be forgotten.

You also maintain the right to gain free access information we hold about you, exercised in accordance with current Data Protection legislation. Additional or subsequent copies may be subject to a fee to meet our operation costs in delivering to you information of the personal information we hold about you.
You additionally have the right to rectification, meaning the personal information we hold about you can be rectified. If any of your personal details have been logged or processed incorrectly, you have the right to rectify this data. Changes to the data we hold we hold about you can be requested by contacting: [email protected]
If you have any questions, comments or concerns about our data processing, please contact us by the email above, or in writing to the mailing address:


The Data Protection Officer

Quandrance Finance Ltd

Chenies House

21 Bedford Square

London, UK WC1B 3HH

10. Changes to This Privacy Policy

This Privacy Policy is effective as of 12/17/2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us. at [email protected]